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    Did the fault develop within 30 days of receiving the product?
     
    Is the fault related to charging cable or adapter (accessory)?
     
    Is the fault caused by accidental damage?
     

    Please acknowledge to proceed:

    Product is being returned within 30 days of purchase.

    Product is in the same condition as received.

    Return postage reimbursement is not covered under this policy.

    Product will be packed securely (the way it was received.) with signature on delivery.

    Product being returned with all accessories included, if not Phonebot will charge the cost of unreturned accessories.*

    This field is required

    * Upto A$ 40

    Was the package damaged when you received it?
     

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    Back

    Returns, Warranty and Refund Consent

    By submitting a return request, I understand and agree to the following:

    1. Device access, data and account locks
      • Before sending the device, I will back up my data and erase the device.
      • I will remove any security locks before shipping, including Find My iPhone Activation Lock or Google Factory Reset Protection (FRP).
      • Phonebot does not request or accept passwords.
      • If the device does not power on, Phonebot may request that I remove Activation Lock remotely before any assessment can proceed.
      • If the device arrives account locked, Phonebot may return the device without processing a repair, replacement, refund or assessment, and return shipping may be at my cost.
    2. Assessment, testing and timeframes
      • Returns are assessed only after the device is received and inspected by Phonebot technicians. Assessment can take up to 10 working days from the date the device is received.
      • A return is considered eligible only if the reported issue can be verified during testing and inspection.
      Intermittent faults and network related complaints
      Some issues are intermittent or difficult to replicate (for example network dropouts, low signal, call quality or mobile data problems). I understand:
      • Mobile reception and data performance in Australia varies by location, building materials, congestion, handset settings, SIM or eSIM provisioning, and carrier.
      • Coverage and performance can also vary between major carriers and MVNOs, even when using the same underlying network. A “signal issue” does not automatically mean the phone is faulty.
      • Phonebot will assess these complaints in good faith, which may include testing with multiple SIMs or carriers where practical, checking device diagnostics, and requesting supporting evidence (timestamps, location, videos, carrier details, and whether the issue happens indoors or outdoors).
      • If our testing does not confirm a device fault and the issue appears consistent with network coverage, carrier service, SIM or eSIM provisioning, or settings, a $50 assessment fee will apply and the device will be returned. We will recommend the customer contact their carrier or change carriers if needed.
      • Telstra is commonly rated strongest overall for coverage experience in Australia, but the best network still depends on your suburb and indoor environment:
      • https://insights.opensignal.com/reports/2025/10/australia/mobile-network-experience
      • https://insights.opensignal.com/reports/2025/04/australia/mobile-network-experience
    3. Packaging and shipping responsibilities
      • I will pack the device securely to prevent transit damage.
      • If the device is returned in inadequate packaging and is damaged in transit as a result, I agree I am responsible for the loss and Phonebot may refuse the claim or reduce any remedy accordingly.
      • If Phonebot provides a prepaid label, I must use that label and follow the provided packing instructions.
      • If I choose to ship the device myself, I am responsible for loss or damage in transit and should use tracking and signature on delivery.
    4. Condition, misuse and unverified claims
    5. Water resistance and liquid ingress
      • I understand that water resistance is not a permanent condition and can diminish over time through normal wear, impacts, and exposure to liquids such as soaps, pools and seawater.
      • Liquid ingress damage is treated as accidental damage or misuse and is generally not covered under manufacturer warranty terms, even for “water resistant” devices.
      • Apple’s guidance states water resistance is not permanent and can decrease with normal wear:
      • https://support.apple.com/en-au/108039
      • Apple also states servicing for liquid damage is not covered under the Apple limited warranty:
      • https://support.apple.com/en-au/109350
    6. Outcomes and remedies
      If the issue is confirmed and the claim is eligible, Phonebot will provide one of the following remedies:
      • Repair, or
      • Replacement where available, or
      • Refund, or
      • Partial refund or partial store credit where appropriate (for example where the device remains usable but has a confirmed limitation).
      If the claim is not confirmed or is misleading, and the customer still wants to proceed, Phonebot may offer:
      • A paid repair option, or
      • A buyback value for the device as is (for parts or resale), at Phonebot’s discretion.
    7. Refund and replacement timeframes
      • Refunds or replacements can take up to 10 working days after the device is received and after technicians complete the assessment, depending on testing time, parts availability and stock availability.
    8. Unclaimed devices
      • If the customer becomes unreachable after sending the device to Phonebot, Phonebot will hold the device for up to 90 days while making reasonable attempts to contact the customer.
      • If the customer does not respond within 90 days, the device may be treated as unclaimed and may be disposed of or recycled in accordance with applicable uncollected goods requirements.
    9. Australian Consumer Law notice
      Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    Please scroll and read all terms to enable acceptance.

    This field is required

    Returns, Warranty and Refund Consent

    By submitting a return request, I understand and agree to the following:

    1. Device access, data and account locks
      • Before sending the device, I will back up my data and erase the device.
      • I will remove any security locks before shipping, including Find My iPhone Activation Lock or Google Factory Reset Protection (FRP).
      • Phonebot does not request or accept passwords.
      • If the device does not power on, Phonebot may request that I remove Activation Lock remotely before any assessment can proceed.
      • If the device arrives account locked, Phonebot may return the device without processing a repair, replacement, refund or assessment, and return shipping may be at my cost.
    2. Assessment, testing and timeframes
      • Returns are assessed only after the device is received and inspected by Phonebot technicians. Assessment can take up to 10 working days from the date the device is received.
      • A return is considered eligible only if the reported issue can be verified during testing and inspection.
      Intermittent faults and network related complaints
      Some issues are intermittent or difficult to replicate (for example network dropouts, low signal, call quality or mobile data problems). I understand:
      • Mobile reception and data performance in Australia varies by location, building materials, congestion, handset settings, SIM or eSIM provisioning, and carrier.
      • Coverage and performance can also vary between major carriers and MVNOs, even when using the same underlying network. A “signal issue” does not automatically mean the phone is faulty.
      • Phonebot will assess these complaints in good faith, which may include testing with multiple SIMs or carriers where practical, checking device diagnostics, and requesting supporting evidence (timestamps, location, videos, carrier details, and whether the issue happens indoors or outdoors).
      • If our testing does not confirm a device fault and the issue appears consistent with network coverage, carrier service, SIM or eSIM provisioning, or settings, a $50 assessment fee will apply and the device will be returned. We will recommend the customer contact their carrier or change carriers if needed.
      • Telstra is commonly rated strongest overall for coverage experience in Australia, but the best network still depends on your suburb and indoor environment:
      • https://insights.opensignal.com/reports/2025/10/australia/mobile-network-experience
      • https://insights.opensignal.com/reports/2025/04/australia/mobile-network-experience
    3. Packaging and shipping responsibilities
      • I will pack the device securely to prevent transit damage.
      • If the device is returned in inadequate packaging and is damaged in transit as a result, I agree I am responsible for the loss and Phonebot may refuse the claim or reduce any remedy accordingly.
      • If Phonebot provides a prepaid label, I must use that label and follow the provided packing instructions.
      • If I choose to ship the device myself, I am responsible for loss or damage in transit and should use tracking and signature on delivery.
    4. Condition, misuse and unverified claims
    5. Water resistance and liquid ingress
      • I understand that water resistance is not a permanent condition and can diminish over time through normal wear, impacts, and exposure to liquids such as soaps, pools and seawater.
      • Liquid ingress damage is treated as accidental damage or misuse and is generally not covered under manufacturer warranty terms, even for “water resistant” devices.
      • Apple’s guidance states water resistance is not permanent and can decrease with normal wear:
      • https://support.apple.com/en-au/108039
      • Apple also states servicing for liquid damage is not covered under the Apple limited warranty:
      • https://support.apple.com/en-au/109350
    6. Outcomes and remedies
      If the issue is confirmed and the claim is eligible, Phonebot will provide one of the following remedies:
      • Repair, or
      • Replacement where available, or
      • Refund, or
      • Partial refund or partial store credit where appropriate (for example where the device remains usable but has a confirmed limitation).
      If the claim is not confirmed or is misleading, and the customer still wants to proceed, Phonebot may offer:
      • A paid repair option, or
      • A buyback value for the device as is (for parts or resale), at Phonebot’s discretion.
    7. Refund and replacement timeframes
      • Refunds or replacements can take up to 10 working days after the device is received and after technicians complete the assessment, depending on testing time, parts availability and stock availability.
    8. Unclaimed devices
      • If the customer becomes unreachable after sending the device to Phonebot, Phonebot will hold the device for up to 90 days while making reasonable attempts to contact the customer.
      • If the customer does not respond within 90 days, the device may be treated as unclaimed and may be disposed of or recycled in accordance with applicable uncollected goods requirements.
    9. Australian Consumer Law notice
      Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    Please scroll and read all terms to enable acceptance.

    This field is required

    Returns, Warranty and Refund Consent

    By submitting a return request, I understand and agree to the following:

    1. Device access, data and account locks
      • Before sending the device, I will back up my data and erase the device.
      • I will remove any security locks before shipping, including Find My iPhone Activation Lock or Google Factory Reset Protection (FRP).
      • Phonebot does not request or accept passwords.
      • If the device does not power on, Phonebot may request that I remove Activation Lock remotely before any assessment can proceed.
      • If the device arrives account locked, Phonebot may return the device without processing a repair, replacement, refund or assessment, and return shipping may be at my cost.
    2. Assessment, testing and timeframes
      • Returns are assessed only after the device is received and inspected by Phonebot technicians. Assessment can take up to 10 working days from the date the device is received.
      • A return is considered eligible only if the reported issue can be verified during testing and inspection.
      Intermittent faults and network related complaints
      Some issues are intermittent or difficult to replicate (for example network dropouts, low signal, call quality or mobile data problems). I understand:
      • Mobile reception and data performance in Australia varies by location, building materials, congestion, handset settings, SIM or eSIM provisioning, and carrier.
      • Coverage and performance can also vary between major carriers and MVNOs, even when using the same underlying network. A “signal issue” does not automatically mean the phone is faulty.
      • Phonebot will assess these complaints in good faith, which may include testing with multiple SIMs or carriers where practical, checking device diagnostics, and requesting supporting evidence (timestamps, location, videos, carrier details, and whether the issue happens indoors or outdoors).
      • If our testing does not confirm a device fault and the issue appears consistent with network coverage, carrier service, SIM or eSIM provisioning, or settings, a $50 assessment fee will apply and the device will be returned. We will recommend the customer contact their carrier or change carriers if needed.
      • Telstra is commonly rated strongest overall for coverage experience in Australia, but the best network still depends on your suburb and indoor environment:
      • https://insights.opensignal.com/reports/2025/10/australia/mobile-network-experience
      • https://insights.opensignal.com/reports/2025/04/australia/mobile-network-experience
    3. Packaging and shipping responsibilities
      • I will pack the device securely to prevent transit damage.
      • If the device is returned in inadequate packaging and is damaged in transit as a result, I agree I am responsible for the loss and Phonebot may refuse the claim or reduce any remedy accordingly.
      • If Phonebot provides a prepaid label, I must use that label and follow the provided packing instructions.
      • If I choose to ship the device myself, I am responsible for loss or damage in transit and should use tracking and signature on delivery.
    4. Condition, misuse and unverified claims
    5. Water resistance and liquid ingress
      • I understand that water resistance is not a permanent condition and can diminish over time through normal wear, impacts, and exposure to liquids such as soaps, pools and seawater.
      • Liquid ingress damage is treated as accidental damage or misuse and is generally not covered under manufacturer warranty terms, even for “water resistant” devices.
      • Apple’s guidance states water resistance is not permanent and can decrease with normal wear:
      • https://support.apple.com/en-au/108039
      • Apple also states servicing for liquid damage is not covered under the Apple limited warranty:
      • https://support.apple.com/en-au/109350
    6. Outcomes and remedies
      If the issue is confirmed and the claim is eligible, Phonebot will provide one of the following remedies:
      • Repair, or
      • Replacement where available, or
      • Refund, or
      • Partial refund or partial store credit where appropriate (for example where the device remains usable but has a confirmed limitation).
      If the claim is not confirmed or is misleading, and the customer still wants to proceed, Phonebot may offer:
      • A paid repair option, or
      • A buyback value for the device as is (for parts or resale), at Phonebot’s discretion.
    7. Refund and replacement timeframes
      • Refunds or replacements can take up to 10 working days after the device is received and after technicians complete the assessment, depending on testing time, parts availability and stock availability.
    8. Unclaimed devices
      • If the customer becomes unreachable after sending the device to Phonebot, Phonebot will hold the device for up to 90 days while making reasonable attempts to contact the customer.
      • If the customer does not respond within 90 days, the device may be treated as unclaimed and may be disposed of or recycled in accordance with applicable uncollected goods requirements.
    9. Australian Consumer Law notice
      Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    Please scroll and read all terms to enable acceptance.

    This field is required

    Returns, Warranty and Refund Consent

    By submitting a return request, I understand and agree to the following:

    1. Device access, data and account locks
      • Before sending the device, I will back up my data and erase the device.
      • I will remove any security locks before shipping, including Find My iPhone Activation Lock or Google Factory Reset Protection (FRP).
      • Phonebot does not request or accept passwords.
      • If the device does not power on, Phonebot may request that I remove Activation Lock remotely before any assessment can proceed.
      • If the device arrives account locked, Phonebot may return the device without processing a repair, replacement, refund or assessment, and return shipping may be at my cost.
    2. Assessment, testing and timeframes
      • Returns are assessed only after the device is received and inspected by Phonebot technicians. Assessment can take up to 10 working days from the date the device is received.
      • A return is considered eligible only if the reported issue can be verified during testing and inspection.
      Intermittent faults and network related complaints
      Some issues are intermittent or difficult to replicate (for example network dropouts, low signal, call quality or mobile data problems). I understand:
      • Mobile reception and data performance in Australia varies by location, building materials, congestion, handset settings, SIM or eSIM provisioning, and carrier.
      • Coverage and performance can also vary between major carriers and MVNOs, even when using the same underlying network. A “signal issue” does not automatically mean the phone is faulty.
      • Phonebot will assess these complaints in good faith, which may include testing with multiple SIMs or carriers where practical, checking device diagnostics, and requesting supporting evidence (timestamps, location, videos, carrier details, and whether the issue happens indoors or outdoors).
      • If our testing does not confirm a device fault and the issue appears consistent with network coverage, carrier service, SIM or eSIM provisioning, or settings, a $50 assessment fee will apply and the device will be returned. We will recommend the customer contact their carrier or change carriers if needed.
      • Telstra is commonly rated strongest overall for coverage experience in Australia, but the best network still depends on your suburb and indoor environment:
      • https://insights.opensignal.com/reports/2025/10/australia/mobile-network-experience
      • https://insights.opensignal.com/reports/2025/04/australia/mobile-network-experience
    3. Packaging and shipping responsibilities
      • I will pack the device securely to prevent transit damage.
      • If the device is returned in inadequate packaging and is damaged in transit as a result, I agree I am responsible for the loss and Phonebot may refuse the claim or reduce any remedy accordingly.
      • If Phonebot provides a prepaid label, I must use that label and follow the provided packing instructions.
      • If I choose to ship the device myself, I am responsible for loss or damage in transit and should use tracking and signature on delivery.
    4. Condition, misuse and unverified claims
    5. Water resistance and liquid ingress
      • I understand that water resistance is not a permanent condition and can diminish over time through normal wear, impacts, and exposure to liquids such as soaps, pools and seawater.
      • Liquid ingress damage is treated as accidental damage or misuse and is generally not covered under manufacturer warranty terms, even for “water resistant” devices.
      • Apple’s guidance states water resistance is not permanent and can decrease with normal wear:
      • https://support.apple.com/en-au/108039
      • Apple also states servicing for liquid damage is not covered under the Apple limited warranty:
      • https://support.apple.com/en-au/109350
    6. Outcomes and remedies
      If the issue is confirmed and the claim is eligible, Phonebot will provide one of the following remedies:
      • Repair, or
      • Replacement where available, or
      • Refund, or
      • Partial refund or partial store credit where appropriate (for example where the device remains usable but has a confirmed limitation).
      If the claim is not confirmed or is misleading, and the customer still wants to proceed, Phonebot may offer:
      • A paid repair option, or
      • A buyback value for the device as is (for parts or resale), at Phonebot’s discretion.
    7. Refund and replacement timeframes
      • Refunds or replacements can take up to 10 working days after the device is received and after technicians complete the assessment, depending on testing time, parts availability and stock availability.
    8. Unclaimed devices
      • If the customer becomes unreachable after sending the device to Phonebot, Phonebot will hold the device for up to 90 days while making reasonable attempts to contact the customer.
      • If the customer does not respond within 90 days, the device may be treated as unclaimed and may be disposed of or recycled in accordance with applicable uncollected goods requirements.
    9. Australian Consumer Law notice
      Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    Please scroll and read all terms to enable acceptance.

    This field is required